1. Information We Collect

The information we collect depends on how you interact with our website and services.

Information you provide to us

We may collect information such as:

• Your name.
• Your email address.
• Account information, where account functionality is used.
• Information associated with an order or purchase.
• Billing or transaction-related information.
• Information you provide when contacting customer support.
• Information you voluntarily provide through forms, surveys, feedback fields or similar features.
• Email-marketing preferences where you subscribe to updates or promotional communications.

Information collected automatically

When you use the website, certain technical and usage information may be collected automatically.

This may include:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages viewed.
• Date and time of visits.
• Referring pages or websites.
• Approximate location derived from technical information.
• Website interaction and diagnostic information.

2. How We Use Your Information

We may use personal information to:

• Provide, operate and maintain our website and services.
• Process purchases and transactions.
• Deliver digital products and purchased resources.
• Identify and manage orders.
• Provide customer support and resolve access issues.
• Communicate with you about purchases, orders or account activity.
• Respond to enquiries, feedback or support requests.
• Improve our products, website and user experience.
• Understand how visitors use our website.
• Detect, investigate and prevent fraud, abuse, security incidents or unauthorised access.
• Comply with applicable legal, accounting and regulatory obligations.
• Send newsletters, product updates or promotional communications where permitted.

3. Email Communications and Marketing

If you subscribe to our mailing list, request updates, or otherwise agree to receive marketing communications, we may send emails about new predicted papers, revision resources, product updates, offers or other relevant educational content.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.

We may still send non-promotional communications where necessary, such as information concerning an order, purchase, delivery or customer-support request.

4. Legal Basis for Processing

Where UK or European data-protection law applies, we rely on one or more lawful bases for processing personal information.

These may include:

• Contract: processing necessary to complete a purchase, deliver a product or provide a service you requested.
• Consent: where you have given permission for a particular use, such as certain marketing communications or optional tracking technologies.
• Legitimate interests: where processing is reasonably necessary for operating, securing and improving our business and services, provided those interests are not overridden by your rights.
• Legal obligations: where we are required to retain or process information in order to comply with applicable law.

5. Purchases and Payment Information

When you make a purchase, information necessary to process the transaction may be handled by our e-commerce platform, payment providers and other service providers involved in processing and fulfilling the order.

The information available to us may include transaction details such as your email address, order information, amount paid, purchased product and transaction status.

6. Digital Product Delivery

We may use your order and contact information to deliver purchased digital resources, provide download or access instructions and assist with problems relating to a purchase.

Some digital files or delivery links may be hosted using third-party platforms or file-hosting services. Those third parties may process technical information according to their own privacy policies when you access their services.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information with service providers where reasonably necessary to operate our website, process transactions, deliver products or provide our services.

These may include providers of:

• Website and e-commerce services.
• Payment processing.
• Digital product delivery and file hosting.
• Email and newsletter services.
• Website hosting and infrastructure.
• Analytics and website-performance services.
• Fraud prevention, security and technical support.

We may also disclose information where reasonably necessary to comply with law, legal process, regulatory requirements or to protect our rights, users or services.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage and improve our services.

Cookies may include:

• Cookies necessary for website, checkout or account functionality.
• Preference cookies that remember selected settings.
• Analytics cookies that help us understand how visitors use the website.
• Marketing or advertising technologies where used and permitted.

Where required by applicable law, non-essential cookies or similar technologies will be used subject to the appropriate consent choices.

You can also control or delete cookies using your browser settings, although disabling certain cookies may affect website functionality.

9. Analytics and Website Improvement

We may use analytics or similar tools to understand website traffic, visitor behaviour, product interest and technical performance.

This information helps us identify popular resources, improve navigation, diagnose technical problems and develop future products.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on the type of information and why it is held. For example, transaction information may need to be retained for accounting, tax, fraud-prevention or legal compliance purposes.

Information that is no longer required may be deleted, anonymised or otherwise securely disposed of.

11. Data Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online service, electronic transmission or storage system can be guaranteed to be completely secure.

You are also responsible for protecting any login credentials or account information associated with your use of the website.

12. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have certain rights concerning your personal information.

To make a privacy-related request, contact: [email protected]

We may need to verify your identity before fulfilling certain requests.

13. Children's Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly seek to collect personal information directly from children under 13. If we become aware that personal information from a child under 13 has been collected in circumstances where it should not have been, we will take reasonable steps to remove it.

Parents or guardians who believe that a child has provided personal information to us may contact us using the details below.

14. International Data Transfers

Our website and the third-party services we use may process or store information in different countries.

This means personal information may be transferred outside your country of residence. Where data-protection law requires safeguards for an international transfer, appropriate measures will be used where applicable.

15. Third-Party Websites and Services

Our website may contain links to external websites, payment providers, file-hosting platforms or other third-party services.

We do not control the privacy practices of those independent third parties. When you use an external website or service, its own privacy policy and terms may apply.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal requirements.

When this policy is updated, the revised version will be published on this page and the "Last updated" date may be changed accordingly.

We encourage you to review this page periodically if you want to stay informed about how personal information is handled.

17. Contact Us

If you have a question about this Privacy Policy, the personal information we hold about you or a privacy-related request, contact us at:

Email: [email protected]