1. Digital Products

The products sold through Tyrion's Predicted Papers are primarily digital resources, including predicted papers, solutions, revision materials and related educational files.

Once digital access, download links or delivery instructions have been supplied, the product cannot be returned in the same way as a physical item.

For this reason, purchases are generally non-refundable once digital access has been provided, except in the circumstances described in this policy or where a refund is required by applicable law.

2. When We May Provide a Refund or Other Resolution

Please contact us if there is a genuine problem with your purchase. Depending on the circumstances, we may provide a replacement, corrected access, exchange, store resolution or refund.

3. Situations That Are Normally Not Refundable

A refund will normally not be provided where the purchased digital product was supplied correctly and is accessible.

This includes situations such as:

• You changed your mind after purchasing.
• You no longer need the resource.
• You did not use or download the purchased resource.
• You purchased the wrong exam board, subject, qualification, paper, component, tier, route or exam series.
• You later changed your course, examination entry or revision plans.
• Your examination was postponed, cancelled or you did not sit it.
• You already owned the same or similar resource elsewhere.
• You expected a different style, difficulty level or selection of questions despite receiving the product described.
• You did not achieve the examination mark or grade you hoped for.
• A predicted topic or question did not appear in the actual examination.
• The final examination differed from the predictions made in the resource.

4. Predicted Papers and Examination Content

Predicted papers are educational practice resources based on relevant specifications, paper structures and examination trends.

They are not guarantees of the questions, topics or exact format that will appear in a future examination.

A refund will therefore not be provided solely because a particular prediction did not appear in the actual examination, or because the real examination differed from the predicted paper.

5. Purchasing the Wrong Product

Customers are responsible for checking the product details before completing a purchase.

If you realise that you purchased the wrong product, contact us as soon as possible.

If the incorrect resource has not yet been accessed or used, we may, at our discretion, be able to exchange it for the correct resource or provide another reasonable solution.

Once the digital resource has been accessed or downloaded, an exchange or refund for an accidental purchase may not be possible.

6. Problems Accessing Your Files

If a delivery or download link does not work, please contact us before requesting a refund.

In most cases, an access problem can be resolved by providing a replacement link or resending the relevant resource.

When contacting us, please include:

• The email address used for the purchase.
• The name of the product purchased.
• A short description of the problem.
• Your order or transaction reference, if available.
• A screenshot of any error message, where helpful.

7. Refund Requests

To request a refund or report a problem with an order, email:

[email protected]

Please provide enough information for us to identify the transaction and investigate the issue.

Refund requests are assessed individually based on the circumstances of the purchase and this policy.

8. Approved Refunds

If a refund is approved, it will normally be returned through the original payment method where reasonably possible.

The time taken for an approved refund to appear in your account may depend on the payment provider, bank or card issuer and can be outside our control.

Where appropriate, we may resolve the issue by supplying the correct product or replacement file instead of issuing a refund, provided this gives you the product you originally purchased.

9. Chargebacks and Payment Disputes

If you have a problem with a purchase, please contact us first so that we have an opportunity to investigate and resolve it.

We may provide transaction records, delivery records and other relevant order information to a payment provider where necessary to respond to a payment dispute or chargeback.

10. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict or override any consumer right or legal remedy that cannot lawfully be excluded.

Where applicable consumer law gives you rights beyond those described in this policy, those legal rights continue to apply.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, delivery methods, payment systems or legal requirements.

The latest version will be published on this page together with the current update date.

12. Contact Us

For a purchase problem, refund request or question about this policy, contact:

Email: [email protected]